Effective Date: 01.01.2026
1. Introduction
Centennial Moving and Storage (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency regarding how we collect, use, disclose, and safeguard your personal information.
This Privacy Policy applies to information collected through our website and in the course of providing moving and storage services.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide
- Full name
- Email address
- Phone number
- Pickup and delivery addresses
- Move details and inventory information
- Billing and payment-related information (processed via secure third-party providers)
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Website usage data
- Cookie and tracking data
3. How We Use Your Information
We use collected information to:
- Provide moving and storage services
- Prepare and deliver quotes
- Confirm appointments
- Send service-related communications
- Process payments
- Provide customer support
- Improve operations and service quality
- Comply with legal and regulatory obligations
4. SMS Communications & Consent
If you provide your phone number, you may receive SMS messages from Centennial Moving & Storage related to your move and customer service communications, including:
- Move confirmations
- Appointment reminders
- Pickup and delivery updates
- Billing notifications
- Customer support communications
Message Frequency: Message frequency varies depending on your service activity.
Message & Data Rates: Message and data rates may apply depending on your mobile carrier.
Opt-Out: You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP.
You may also request removal by contacting us at:
We do not sell, rent, or share SMS consent with third parties or affiliates for marketing purposes.
5. How We Obtain Consent
We obtain consent through:
- Website quote and contact forms containing SMS disclosure language
- Verbal consent during customer communications
- Written service agreements where a phone number is provided for service communications
Consent is not a condition of purchase.
6. Information Sharing
We do not sell or rent your personal information.
We may share information with trusted service providers necessary to operate our business, including:
- Payment processors
- CRM and communication providers (including SMS/telephony platforms)
- IT and website service providers
- Insurance or compliance partners
These providers are required to safeguard your information.
We may also disclose information when required by law or legal process.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain operational and accounting records
- Comply with legal requirements
- Resolve disputes
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
No system is completely secure; however, we take appropriate steps to protect your data.
9. Your Rights
You may request to:
- Access your personal information
- Correct inaccuracies
- Withdraw consent
- Request deletion (subject to legal obligations)
Requests may be submitted to:
10. Cookies & Analytics
We may use cookies and similar technologies to operate our website and analyze usage. You may disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date.
13. Contact Information
Centennial Moving & Storage
500 Esna Park Dr, Unit 10
Markham, ON L3R 1H5
Canada
Phone: (866) 574-1967
Email: privacy@centennialmoving.ca
